Privacy at Minnas

What Minnas collects

We collect the account, Workspace, billing, and contact information needed to provide Minnas. When a business connects a channel, we process the customer messages and context that the business chooses to bring into its Workspace.

For Shopify stores, this can include customer name, email address, phone number, order number, order status, fulfillment status, totals, currency, and order timestamps. The core connection is read-only. A Workspace owner can separately approve optional write access for specific Inbox Actions, such as adding a tag or canceling and refunding an order. Minnas does not collect card details.

For BigCommerce stores, Minnas processes the same limited customer and order context. The app has customer and order write access so a Workspace owner can enable specific Actions for customer notes, order staff notes, status changes, and refunds. Actions are run deliberately by a teammate and recorded in the Workspace. Minnas does not request product, checkout, theme, or payment-creation access and does not collect card details.

How information is used

We use information to run the Inbox and Messenger, show relevant store context beside a conversation, deliver messages, secure accounts, provide support, process billing, and improve the reliability of Minnas. We do not sell personal information or use a store's customer data for advertising.

Service providers

Minnas uses service providers for hosting, email delivery, billing, connected ecommerce services, and optional AI features. They receive only the information needed to provide their service. AI suggestions are requested by a teammate and are never sent to a customer automatically.

Storage, security, and retention

Minnas uses encrypted connections and encrypts stored connection credentials. Workspace information is separated in the application and access is limited to authorized teammates and the small number of people who operate Minnas.

We keep account and conversation information while a Workspace uses Minnas, and as needed to provide the service, meet legal obligations, resolve disputes, and protect the service. A Workspace owner can ask us to export or delete information by contacting us.

Shopify privacy requests

Minnas responds to Shopify's required customer data, customer redaction, and shop redaction webhooks. A customer redaction removes matching Shopify customer identity and order records from Minnas. A shop redaction removes the Shopify connection and its imported store records.

Your choices

You may ask to access, correct, export, or delete personal information. A store customer should normally contact the business they spoke with first, because that business controls its customer-support records.

Contact

Questions, privacy requests, or security concerns can be sent to gavincodes@gmail.com.